Refund policy

Returns & Exchanges

We accept returns within 14 days of delivery. Items must be unworn, unwashed, unused, and returned in their original condition with all tags and packaging attached.

Items showing signs of wear, washing, damage, stains, odors, or removed tags will not be eligible for return.

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged.

Once your return is received and approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable.

Final Sale

Items marked Final Sale are not eligible for returns, refunds, or exchanges.

For hygiene reasons, underwear and other intimate garments are final sale unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at aurepeformance@gmail.com with your order number and clear photos of the item.

Our team will review the issue and work with you to provide an appropriate resolution.

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier. AURE is not responsible for packages marked as delivered that are subsequently lost or stolen.

If you experience a delivery issue, please contact the shipping carrier using your tracking information.

Questions?

For questions regarding your order, shipping, returns, or exchanges, contact us at aurepeformance@gmail.com and include your order number so we can assist you as quickly as possible.

Thank you for choosing AURE.